Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.
By: Firth, Miriam [author.]
Series: Aspects of tourism ; 87Publisher: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, [2020]Description: 188 pages : illustrations; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781845417260Subject(s): Tourism -- Customer services | Special events industry -- Customer services | Hospitality industry -- Customer services | Customer relationsAdditional physical formats: Online version:: Service encounters in tourism, events and hospitalityDDC classification: Grad. 338.4791 LOC classification: G155.A1 | F557 2020Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.| Item type | Current location | Home library | Collection | Call number | Vol info | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
| CIRCULATION BOOK | GRADUATE LIBRARY | GRADUATE LIBRARY CIRCULATION SECTION | NON-FICTION | Grad. 338.4791 F527 2020 (Browse shelf) | 10125 | Available | 10125 |
Total holds: 0
Browsing GRADUATE LIBRARY Shelves , Shelving location: CIRCULATION SECTION , Collection code: NON-FICTION Close shelf browser
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| Grad. 153.9/3 W423 2019 Rorschach assessment of senior adults / | Grad. 158.4 M283 2019 The art of leadership / | Grad. 332.6 S849 2019 Portfolio management / | Grad. 338.4791 F527 2020 Service encounters in tourism, events and hospitality : staff perspectives / | Grad. 338.4791 F686 2020 c1 Food and wine tourism / | Grad. 338.4791 F686 2020 c2 Food and wine tourism / | Grad. 338.4791 F686 2020 c3 Food and wine tourism / |
Includes bibliographical references (pages 172-181) and index.
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.
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