Kalacas, Maria Rellie B. Service management principles for hospitality and tourism / Maria Rellie B. Kalacas - Canada : Society Publishing, c2020. - xiii, 208 pages : color illustrations Includes references and index. ISBN: 978-1-77407-313-1 Subjects--Topical Terms: Tourism.Hospitality industry. Dewey Class. No.: Grad. 647.94068 / K141 2020