TY  - BOOK
AU  - Kalacas, Maria Rellie B.
TI  - Service management principles for hospitality and tourism
SN  - 978-1-77407-313-1
U1  - Grad. 647.94068  
PY  - 2020///
CY  - Canada
PB  - Society Publishing, 
KW  - Tourism
KW  - Hospitality industry
N1  - Includes references and index
ER  -