TY - BOOK AU - Nathan Baird TI - Innovator's playbook : : how to create great products, services & experiences that your customers will love SN - 978-0-730-38364-2 U1 - Grad. 658.4063 PY - 2020/// CY - Australia PB - Wiley, KW - Technological innovations KW - Creative ability in business KW - Entrepreneurship KW - Business KW - Customer relations KW - Customer services N1 - Includes bibliography and index ER -