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Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.

by Firth, Miriam [author.].

Publisher: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, [2020]Availability: Items available for loan: GRADUATE LIBRARY [Call number: Grad. 338.4791 F527 2020] (1).

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Innovator's playbook : how to create great products, services & experiences that your customers will love / Baird, Nathan

by Nathan Baird.

Publisher: Australia : Wiley, c2020Availability: Items available for loan: GRADUATE LIBRARY [Call number: Grad. 658.4063 B163 2020] (1).

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