000			01877cam a22003734i 4500
999			_c273 _d273
001			21267916
003			OSt
005			20251027105625.0
008			191024s2020 enka b 001 0 eng
010			_a 2019029543
020			_a9781845417260 _q(paperback)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aG155.A1 _bF557 2020
082	0	0	_aGrad. 338.4791 _bF527 2020 _223
100	1		_aFirth, Miriam, _eauthor.
245	1	0	_aService encounters in tourism, events and hospitality : _bstaff perspectives / _cMiriam Firth.
264		1	_aBristol, UK ; _aBlue Ridge Summit, PA : _bChannel View Publications, _c[2020]
300			_a188 pages : _billustrations; _c23 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	0		_aAspects of tourism ; _v87
504			_aIncludes bibliographical references (pages 172-181) and index.
520			_a"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- _cProvided by publisher.
650		0	_aTourism _xCustomer services.
650		0	_aSpecial events industry _xCustomer services.
650		0	_aHospitality industry _xCustomer services.
650		0	_aCustomer relations.
776	0	8	_iOnline version: _aFirth, Miriam, 1983- _tService encounters in tourism, events and hospitality _b1st. _dBristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. _z9781845417284 _w(DLC) 2019029544
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cCIR