000			02903cam a2200361 i 4500
999			_c44 _d44
001			20804590
003			OSt
005			20251027105605.0
008			181230s2019 nju b 001 0 eng c
010			_a 2018052533
020			_a9781119229254 _q(paperback)
040			_aLBSOR/DLC _beng _cLBSOR _erda _dDLC
042			_apcc
050	0	0	_aHD49.3 _b.S435 2019
082	0	0	_a658.4 _bS451 2019 _223
100	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- _eauthor.
245	1	0	_aCommunication in times of trouble : _bbest practices for crisis and emergency risk communication / _cMatthew W. Seeger, Timothy L. Sellnow.
250			_a1st edition.
264		1	_aHoboken, NJ : _bWiley-Blackwell, _c[2019]
300			_ax, 139 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aProcess approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
520			_a"This book expands the focus by taking a 'best practices' approach to crisis communication and emergency risk communication, including an extensive discussion of how risks are identified and managed as part of crisis planning and recovery, as well as audience analysis, pre- and long-term post-crisis recovery, and the return to risk assessment and crisis planning. In addition, the added focus on emergencies, those threatening events that happen with greater frequency than full-blown crises, makes this book more appealing for practitioners than a book dedicated solely to crisis communication. Moreover, the added focus on emergencies includes naturally occurring events such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics. In existing crisis communication texts, these events are generally not covered in detail"-- _cProvided by publisher.
650		0	_aCommunication in crisis management.
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960- _eauthor.
776	0	8	_iOnline version: _aSeeger, Matthew W. (Matthew Wayne), 1957- author. _tCommunication in times of trouble _b1st edition. _dHoboken, NJ : Wiley-Blackwell, [2019] _z9781119229261 _w(DLC) 2019001384
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cCIR